Refund Policy
We are confident in the quality of our products and hope you are happy with your purchase. As such, our primary concern is to address any issues that you may have with your order as soon as possible.
Receipt of delivery
When you receive delivery from Decor Direct, we request that you briefly check your delivery.
If you notice any discrepancies at all (damaged cartons, tape or shrink wrap not intact) you should note damaged onto the drivers delivery document or refuse delivery; you should give a more detailed report to us within 48 hours. If you have the opportunity, please try to take some photos of the damage.
If the carrier refuses to allow the you a few minutes to briefly check the condition of your delivery, you should make a note of this on the driver’s delivery document. All cartons containing glass items should be checked, if possible.
Defective or faulty items
If you find that an item has a quality issue, we aim to address this as quickly as possible and with minimum inconvenience to you. We will uplift or credit any damaged item(s) at our expense. Just contact our friendly returns department as soon as possible, let them know what the problem is, and they will take you through the process.
Shortages or incorrect items
If your order arrives incomplete, or incorrect, please contact our returns department as soon as you can, and we will investigate any claims.
Returns Policy
At Decor Direct, we take pride in the quality of our products and strive to ensure our customers are completely satisfied with their purchases. Our primary objective is to promptly address any concerns you may have regarding your order.
Receipt of Delivery
Upon receiving your delivery from Decor Direct, we kindly request that you conduct a brief inspection of the items.
- -Should you observe any discrepancies, such as damaged cartons or compromised packaging, please document these issues on the driver’s delivery document or consider refusing the delivery. We ask that you provide us with a detailed report within 48 hours. If possible, please take photographs of any damage noted.
- – In the event that the carrier does not allow you sufficient time to check the condition of your delivery, we request that you take note of this on the driver’s delivery document. All cartons containing glass items should be checked, if feasible.
Defective or Faulty Items
If you discover that an item has a quality issue, we are committed to addressing the matter expeditiously and with minimal disruption to you. We will arrange for the return or credit of any damaged items at our cost. Please reach out to our returns department at your earliest convenience, provide details regarding the issue, and they will guide you through the resolution process.
Shortages or Incorrect Items
If your order arrives incomplete or includes incorrect items, we encourage you to contact our returns department without delay. We will thoroughly investigate any claims made.
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